As many most of our services are booked in early, sometimes up to two months in advance, it's perfectly normal to lose track of your appointments, which is why we request that all bookings be confirmed 24 to 72 hours in advance. Clients may do so at their respective studios via WhatsApp, by calling in or via e-mail.
Please note that we will do our best to hold your bookings for as long as possible, but reserve the right to cancel appointments that remain unconfirmed 24 hours before their scheduled time (48 hours on weekends and public holidays). We will, of course, attempt to contact you via WhatsApp or telephonically should the event occur. Unreachable clients who wish to keep their unconfirmed appointments are advised to contact their respective studio before making their way over.
At Sugar(ed), we try to be as flexible as possible. Life happens and we get it. All we ask is that you reschedule or cancel your appointments well in advance so that other clients may benefit from that availability so kindly make any changes (rescheduling/service changes/cancellations) at least 24 hours (weekdays) to 48 hours (weekends + public holidays) in advance. Clients with a history (three times or more over six months) of last-minute cancellations, changes or no-shows during the stated periods will be required to pay for their subsequent bookings in advance in order to secure their slots.
Please arrive early for your appointment as late arrivals may result in shortened service times in order to accommodate other customers fairly. If you are running late, please inform us telephonically or via WhatsApp. While we do our best to always begin your session at its scheduled time, delays are not unusual and we appreciate your understanding and patience.
Sugar(ed) accepts cash, PayNow and NETS payments for transactions of any amount. For payments exceeding $75, Visa, Mastercard and American Express are your options. Do note that American Express is only available at select locations.
As members of the Sugar(ed) team, we do our utmost to provide the highest standards of service. As a client of Sugar(ed), you agree to hold Sugared Asia Pte. Ltd. harmless from all liability associated with sugaring and skin care, and acknowledge that you have completed our client record form to the best of your ability and will consult with your sugarist regarding any treatments or medication you are currently undergoing or may undergo, any existing or future health conditions (pregnancy, etc.) and any skin tendencies that may be problematic.
Sugar(ed) reserves the right to refuse service to any person demonstrating inappropriate, abusive or hostile behaviour.