Sugar(ed)'s Policies

covid-19 UPDATES

With effect from 1 May 2022, all clients (unvaccinated clients included) are welcome to book in for Body Sugaring services. However, ONLY clients who are fully vaccinated may proceed with Facial Sugaring services. Sugar(ed) reserves the right to decline services if there is no proof of vaccination.

 

*What does fully vaccinated mean? Clients with a green "Vaccinated" status or valid PET status reflected on their TraceTogether App, HealthHub App or other MOH-approved certifications

In-studio Safety Measures:

1. Please arrive on time for your scheduled appointment and allow our Front Desk Smoothies to carry out registration and mandatory sanitisation of hands.

 

2. At any point in time, please refrain from removing your mask. Kindly minimise any time spent in our premises prior to or after your session. 

 

4. We accept CASH, NETS and PAYNOW payments for transactions of any amount. Please provide exact amounts for payments in cash.

CONFIRMATIONS

As most of our services are booked in early, sometimes up to two months in advance, it's perfectly normal to lose track of your appointments, which is why we request that all bookings be confirmed 24 to 72 hours in advance. Our booking system automatically requests for confirmation 72 hours prior to your appointment via email. Should there be no response, our Resident Sweeties will follow up with a phone call, WhatsApp message or email.

Please note that we will do our best to hold your bookings for as long as possible, but reserve the right to cancel appointments that remain unconfirmed 24 hours before their scheduled time (48 hours on weekends and public holidays). We will, of course, attempt to contact you via WhatsApp or telephonically should the event occur. Unreachable clients who wish to keep their unconfirmed appointments are advised to contact their respective studio before making their way over.

CANCELLATIONS

At Sugar(ed), we try to be as flexible as possible. Life happens and we get it. All we ask is that you reschedule or cancel your appointments well in advance so that other clients may benefit from that availability. Kindly make any changes (rescheduling/service changes/cancellations) at least 24 hours (weekdays) to 48 hours (weekends + public holidays) in advance. Changes made within the 24 to 48 hour window will be considered last-minute.

 

Cancellation histories are renewed every six months. Clients with a history (three times or more over six months) of last-minute cancellations, changes or no-shows will be required to pay for their subsequent bookings in advance in order to secure their slots.

Our grace period for late-comers is five to ten minutes (depending on the duration allocated to complete your service). Please arrive early for your appointment as late arrivals may result in a shortened service in order to accommodate other customers fairly and respectfully. If you are running late, please inform us telephonically or via WhatsApp before your appointmentWe will do our best to provide a complete service within the remaining time, and seek your understanding should it be otherwise.

DEPOSIT for extended sessions

Starting 1 February 2022, a prepayment of $50 will be required from clients booked in for same-day service durations amounting to 120 minutes and above. While we understand that plans can get unpredictable, please bear in mind that your Sugarist has dedicated a huge portion of her day to your scheduled booking.

 

In the unfortunate case of no-shows, last-minute cancellations or changes made within 24 hours (weekdays) to 48 hours (weekends + public holidays) of your scheduled appointment, your deposit will be forfeited as a cancellation fee.

PAYMENT OPTIONS

Sugar(ed) accepts cash, PayNow and NETS payments for transactions of any amount. For payments exceeding $75, Visa, Mastercard and American Express are your options.

IN-STUDIO POLICIES

As members of the Sugar(ed) team, we do our utmost to provide the highest standards of service. As a client of Sugar(ed), you agree to hold Sugared Asia Pte. Ltd. harmless from all liability associated with sugaring and skin care, and acknowledge that you have completed our client record form to the best of your ability and will consult with your sugarist regarding any treatments or medication you are currently undergoing or may undergo, any existing or future health conditions (pregnancy, etc.) and any skin tendencies that may be problematic.

Sugar(ed) reserves the right to refuse service to any person demonstrating inappropriate, abusive or hostile behaviour.